Terms and Conditions
1. About These Terms
These Terms & Conditions govern the provision of services by BSB Advisory Ltd, trading as BSB Consulting (“BSB Consulting”, “BSB”, “we”, “us” or “our”).
BSB Advisory Ltd is registered in England and Wales under company number 17060081.
These Terms apply to individuals and organisations engaging BSB Consulting for advisory, consulting or educational services.
By booking, purchasing or commissioning a service from BSB Consulting, the client confirms that they have read and accepted these Terms & Conditions.
Where a separate written proposal, statement of work or other written agreement is agreed for an organisational engagement, that document will form part of the agreement between BSB Consulting and the client. Where there is an inconsistency, the specific written agreement for that engagement will take precedence over these general Terms & Conditions to the extent of that inconsistency.
Nothing in these Terms affects any statutory rights that cannot lawfully be excluded or restricted.
2. Nature of Services
BSB Consulting provides services across the following areas:
Individual Advisory
Structured advisory support relating to professional transition, career redirection, professional adversity, institutional processes, professionalism and complex professional decision-making.
Support may include structured discussion, reflection, analysis, signposting, consideration of available options and assistance in organising information or preparing for professional discussions.
Organisational Consulting
Project-based consulting relating to health and social care operations, service and quality improvement, workforce and process review, governance, risk, health policy and systems analysis.
Engagements may include service reviews, structured problem analysis, systems mapping, written reports, recommendations, project-based consulting and other outputs agreed with the client.
Educational and Developmental Work
BSB Consulting may develop and provide educational resources, workshops, frameworks and other learning materials relating to its areas of work.
The precise nature and scope of each service will depend on the engagement and, where appropriate, will be confirmed before substantive work begins.
3. Professional and Regulatory Boundaries
BSB Consulting provides advisory, consulting and educational services.
BSB Consulting does not provide medical diagnosis or treatment, legal advice or representation, financial advice, mental health treatment, regulated professional representation or emergency or crisis services.
The founder is not acting in the capacity of a registered medical practitioner through BSB Consulting.
Where Individual Advisory relates to professionalism, institutional processes or fitness-to-practise matters, support may include helping clients organise relevant information, understand processes, identify appropriate sources of guidance or representation, undertake structured reflection and consider potential next steps.
BSB Consulting does not act as a solicitor, barrister, medical defence organisation, trade union representative, regulator or other authorised professional representative.
Clients should obtain appropriately qualified independent advice where legal, clinical, regulatory, financial or other specialist advice is required.
BSB Consulting cannot guarantee the decision or outcome of any employer, university, regulator, professional body, healthcare organisation, tribunal or other third party.
4. Scope of Engagement
The scope of services will depend on the nature of the engagement.
For Individual Advisory, the scope will ordinarily be determined by the issue identified by the client and the service purchased or agreed.
For Organisational Consulting, the scope may be confirmed through a written proposal, statement of work, email or other written agreement and may specify:
The problem or objective;
Activities to be undertaken;
Information required from the client;
Expected deliverables;
Timescales;
Fees and payment arrangements; and
Agreed limitations or exclusions.
Work falling materially outside an agreed scope may require a revised scope, timeframe or fee before additional work is undertaken.
BSB Consulting reserves the right to decline work that falls outside its competence, capacity or stated areas of service, or where an engagement would create an inappropriate conflict of interest or professional boundary.
5. Client Responsibilities
Clients are responsible for providing information that is reasonably accurate, complete and relevant to the work requested.
BSB Consulting may rely on information supplied by the client when providing services and is not responsible for independently verifying every statement, document or representation unless verification expressly forms part of the agreed scope.
Clients remain responsible for decisions and actions taken following BSB Consulting's advice, analysis or recommendations.
Organisational clients remain responsible for their own:
Clinical and care decisions;
Regulatory compliance;
Safeguarding responsibilities;
Employment and workforce decisions;
Implementation of recommendations;
Internal approvals;
Professional oversight; and
Assessment of whether recommendations are appropriate for implementation.
Recommendations should be considered alongside the organisation's own policies, professional responsibilities, regulatory requirements, risk assessments and specialist advice where appropriate.
No particular outcome is guaranteed.
6. Fees and Payment
Current standard prices for Individual Advisory are published on the BSB Consulting website.
Unless otherwise agreed, Individual Advisory fees are payable in advance of the relevant session or programme.
Organisational Consulting is scoped and priced according to the nature and complexity of the engagement. Where appropriate, BSB Consulting will provide a written proposal or other written confirmation setting out the agreed scope, expected outputs, timeframe and fee before substantive project work begins.
Organisational payment terms will be stated in the relevant proposal or invoice.
Unless expressly stated otherwise, quoted fees exclude expenses or third-party costs agreed in advance with the client.
BSB Advisory Ltd is not currently registered for VAT. VAT will therefore not be added unless the company's VAT status changes.
Payments are currently accepted by bank transfer unless another payment method is agreed.
An invoice will be issued for paid work.
For commercial clients, BSB Consulting reserves any statutory rights available in relation to qualifying late commercial payments.
7. Cancellation, Rescheduling and Termination
Individual Advisory
Clients should provide at least 24 hours' notice to cancel or reschedule an appointment.
Where less than 24 hours' notice is provided, BSB Consulting may treat the session as used or non-refundable, except where this would conflict with the client's statutory rights or where BSB Consulting agrees otherwise.
If BSB Consulting needs to cancel or reschedule a session, the client will be offered a replacement appointment or, where appropriate, a refund for the affected service.
Organisational Consulting
Cancellation, postponement or termination arrangements for organisational projects may be specified in the relevant proposal or written agreement.
Where an organisational engagement ends after work has begun, the client remains responsible for fees properly due for work completed and any agreed or unavoidable costs incurred up to the effective date of termination, subject to the terms of the particular engagement and applicable law.
Consumer Cancellation Rights
Where a client contracts with BSB Consulting as a consumer at a distance, statutory cancellation rights may apply.
Where applicable, consumers will normally have 14 days from entering into a service contract in which to cancel without giving a reason.
Where a consumer expressly requests that services begin during the statutory cancellation period, they may be required to pay a proportionate amount for services provided before cancellation. Where a service has been fully performed following the consumer's express request and acknowledgement, the statutory right to cancel may be affected in accordance with applicable law.
Nothing in these Terms limits cancellation, refund or other rights that a consumer has by law.
The separate 24-hour appointment policy therefore does not replace applicable statutory consumer cancellation rights. Current government guidance requires distance sellers to provide specified pre-contract information and information about cancellation rights.
8. Confidentiality
BSB Consulting will treat information provided in connection with an engagement as confidential and will take reasonable steps to protect it.
Confidential information will not ordinarily be disclosed to third parties except where:
The client has authorised disclosure;
Disclosure is reasonably necessary to provide an agreed service and appropriate arrangements are in place;
Disclosure is required by law, court order or another binding legal obligation; or
There is another lawful basis requiring or permitting disclosure.
Clients should avoid providing personal, confidential or sensitive information that is not reasonably necessary for the engagement.
Organisational clients are responsible for ensuring that they are authorised to provide information supplied to BSB Consulting and for identifying any specific confidentiality, information-governance or access requirements before information is shared.
Where an engagement may involve identifiable patient, resident, employee or other third-party information, appropriate data-protection, confidentiality and information-governance arrangements should be established before such information is provided.
Further information about how BSB Consulting processes personal information is provided in the Privacy Notice.
9. Intellectual Property
Unless otherwise agreed in writing, BSB Consulting retains ownership of its pre-existing intellectual property, including:
The BSB 3R Framework;
The OASIS Framework;
Methodologies;
Templates;
Models;
Educational materials;
Presentation materials;
Website content; and
Other proprietary materials developed independently of a particular client engagement.
Clients may use materials or deliverables supplied to them for the purpose for which they were provided, subject to any specific licence or usage terms agreed for the engagement.
Organisational reports and commissioned deliverables may incorporate BSB Consulting's pre-existing frameworks, methodologies or intellectual property. Provision of a deliverable does not transfer ownership of BSB Consulting's underlying intellectual property unless expressly agreed in writing.
Clients must not reproduce, sell, publish, distribute or commercially exploit BSB Consulting's proprietary materials beyond the agreed purpose without prior written permission.
Where ownership or licensing arrangements for a particular organisational deliverable differ from these general terms, they will be stated in the relevant proposal or written agreement.
10. Case Studies and Testimonials
BSB Consulting may describe the general nature of completed work for the purpose of demonstrating its experience and areas of practice.
BSB Consulting will not intentionally publish identifiable confidential client information without appropriate permission or another lawful basis.
Where work is presented as an anonymised case study, reasonable steps will be taken to remove or generalise information that could identify the individual or organisation concerned.
Where there is a material risk that an individual or organisation could remain identifiable despite anonymisation, BSB Consulting will seek appropriate permission before publication or will not publish the case.
Testimonials or attributed comments will only be published with appropriate permission.
Case studies are illustrative of work undertaken and do not guarantee that similar circumstances will produce the same outcome.
11. Reports, Recommendations and Reliance
BSB Consulting's reports, analyses and recommendations are prepared for the purpose and scope agreed with the relevant client.
Unless expressly agreed otherwise, organisational deliverables are prepared for the commissioning client's internal use and should not be treated as an independent regulatory, clinical, legal, financial or statutory audit opinion.
Findings and recommendations may depend upon the information available at the time the work is undertaken.
Recommendations should be reviewed by the client in light of current circumstances, applicable professional requirements and any specialist advice required before implementation.
Third parties should not rely upon BSB Consulting deliverables unless BSB Consulting has expressly agreed in writing that they may do so.
12. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
BSB Consulting will provide services with reasonable care and skill.
Subject to applicable law, BSB Consulting is not responsible for losses arising solely from:
Inaccurate, incomplete or misleading information supplied by a client or third party;
Decisions taken independently by the client;
Implementation of recommendations in a manner materially different from that discussed or agreed;
Circumstances outside BSB Consulting's reasonable control; or
Reliance by an unauthorised third party on work prepared for a particular client.
BSB Consulting does not guarantee any particular commercial, professional, regulatory, educational, clinical or organisational outcome.
Any additional limitation of liability applicable to a particular organisational engagement may be agreed separately in writing, subject to applicable law.
Nothing in these Terms affects a consumer's statutory rights.
13. Complaints and Concerns
BSB Consulting aims to address concerns fairly and promptly.
Clients who are dissatisfied with a service should contact BSB Consulting in writing, explaining the nature of the concern and the outcome they are seeking.
BSB Consulting will acknowledge and consider the concern and seek to provide a substantive response within a reasonable period.
Data-protection concerns will be handled in accordance with the Privacy Notice and applicable data-protection law.
Where a complaint cannot be resolved directly, the client retains any rights or remedies available under applicable law.
14. Website and Third-Party Information
Information published on the BSB Consulting website is provided for general information about BSB Consulting and its services.
Website content does not, by itself, constitute medical, legal, financial, clinical or other regulated professional advice.
Where BSB Consulting provides links or signposting to third-party organisations, resources or guidance, this does not constitute an endorsement or guarantee of the accuracy, availability or suitability of third-party content.
15. Changes to These Terms
BSB Consulting may update these Terms & Conditions from time to time.
The Terms applicable to an engagement will ordinarily be those accepted when the relevant contract was entered into, unless a subsequent change is agreed or required by law.
The current version will be published on the BSB Consulting website with its most recent update date.
16. Governing Law
These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, subject to any mandatory rights that apply to consumers or other clients under applicable law.
Last updated: August 2026